Case Study: Idem Telematics achieves up-to-date sales data with RapidiOnline

Idem Telematics - Customer Case Study

Idem Telematics, a leading European manufacturer of telematics systems for trucks and trailers, faced a challenge with data silos between its Salesforce CRM and Microsoft Dynamics NAV systems. This disconnect hampered its sales process, as the team wasted time struggling to access accurate, up-to-date information. To solve this, the company turned to vendor Rapidi and implemented their RapidiOnline data integration service.

Rapidi implemented a seamless integration between the two systems within two weeks. The solution provided the sales team with immediate access to timely and accurate data directly in Salesforce, transforming their workflow and building trust in the information. As a result, Idem Telematics' team can now concentrate on selling rather than searching for data. The company was highly satisfied with Rapidi's ongoing support and expertise and plans to use them again for future enhancements.

Idem Telematics

Thomas Eiglsperger

Internal and International Sales Responsible