Case Study: KTBLACK streamlines payroll transfers with RapidiOnline

How the company has benefitted from integrating Salesforce with Microsoft Dynamics GP.

KTBLACK Services, a Texas-based staffing company, was struggling with a fragile and inflexible XML integration between Salesforce and Microsoft Dynamics GP, which frequently failed and severely disrupted their critical payroll process. These breakdowns caused major delays, forcing payroll staff to work overtime and preventing timely payments. Seeking a more robust and manageable solution, they turned to the integration platform RapidiOnline from vendor Rapidi.

By implementing RapidiOnline, KTBLACK gained a flexible and transparent integration that their IT team could easily manage. The Rapidi solution provided clear visibility into transfer errors, allowing issues to be isolated and fixed in minutes instead of days. This eliminated weekend overtime, accelerated the entire payroll cycle to finish most work on Thursdays, and ensured data was always transferred reliably. The team at Rapidi also provided expert support, enabling new data flows like the transfer of e-pay stubs back to Salesforce.

KTBLACK

Isaac Veliz

IT Specialist