Case Study: Ole Lynggaard Copenhagen achieves 100% Salesforce.com user adoption with Rapidi

How Ole Lynngaard is using RapidiOnline to significantly improve their business processes. Check out the links below for more useful data integration information

Ole Lynggaard Copenhagen, a luxury jewelry designer and producer, faced challenges with data inconsistency and user adoption between their Microsoft Dynamics NAV ERP system and their CRM. Their previous CRM system was costly and not used by salespeople. To solve this, they switched to Salesforce.com and needed a stable, efficient integration partner. The vendor, Rapidi, was selected to provide its data integration service to connect the two systems.

Rapidi implemented a bidirectional synchronization of customer, order, invoice, and product data. The integration was set up quickly, with the initial data transfer completed before user training began. This resulted in 100% user adoption of Salesforce.com from day one, as sales reps had immediate access to accurate, familiar data. The solution streamlined work routines, improved customer service, and supported business growth, expanding Salesforce.com usage from 10-15 to 40 users across multiple departments. Rapidi's solution provided the stable and scalable integration the business needed.

Ole Lynggaard Copenhagen

Hans Kurt Hansen

CFO & CIO