Case Study: Expedeon boosts medical research operations with RapidiOnline

Expedeon Expedites Medical Research With Rapidionline

Expedeon, a provider of equipment and reagents for medical research, faced challenges integrating its Microsoft Dynamics NAV financial system with its Salesforce CRM. This disconnect forced the CRM manager to manually compile data from multiple sources, consuming a significant amount of time and preventing the sales team from accessing crucial financial information. To solve this, they turned to the vendor Rapidi and implemented its RapidiOnline data integration service.

Rapidi implemented a robust, two-way synchronization between NAV and Salesforce, ensuring data quality, reliability, and security. The solution gave the sales team real-time visibility into accounts and payments and freed up the CRM manager to focus on higher-value tasks. The implementation was notably straightforward and well-supported. As a measurable result, Rapidi's solution gave the CRM manager 60% of his workday back, dramatically improving operational efficiency.

Expedeon

Kittiphat Chanthong

CRM Manager