Case Study: SHASCOM improves caller location accuracy and response times with RapidDeploy RadiusPlus

RadiusPlus helps locate callers in rugged Northern California

Shasta Area Safety Communications Agency (SHASCOM) faced a significant challenge in accurately locating 9-1-1 callers across the vast and rugged terrain of Shasta County, California. This was particularly difficult for lost or distressed tourists on its massive lake and in its wilderness areas who were unable to provide their specific location. The vendor, RapidDeploy, implemented its RadiusPlus tactical mapping solution to address this critical need for enhanced location accuracy.

The implementation of RapidDeploy's RadiusPlus provided SHASCOM with a single, intelligent map view that integrated enhanced location data, including coordinates from what3words, device language information, and critical wildfire and traffic layers. This resulted in markedly improved location accuracy and situational awareness, enabling dispatchers to direct first responders more confidently and efficiently. The solution led to successful rescues of lost individuals and significantly faster emergency response times, with units often being dispatched within one minute of receiving a call.

Shasta Area Safety Communications Agency

Stacy Miller

Supervising Public Safety Dispatcher