Case Study: Cal OES improves 9-1-1 location accuracy with RapidDeploy RadiusPlus

RadiusPlus delivers accurate location data across California

Cal OES, the state of California's Office of Emergency Services, faced a critical challenge in its 911 response system. The state's vast and rugged terrain, combined with outdated location technology, meant that 50% of emergency calls arrived at dispatch centers without usable location data, causing dangerous delays. They turned to vendor RapidDeploy and its RadiusPlus Mapping solution to immediately improve location accuracy.

RapidDeploy's cloud-native RadiusPlus solution was deployed rapidly across hundreds of PSAPs, with each center fully operational and its staff trained within an hour. The implementation provided dispatchers with dramatically more precise location data, reducing location uncertainty from over a mile to as little as five meters. This enabled faster, more accurate emergency responses and introduced new capabilities like two-way SMS for domestic violence victims and live weather integration, making responders safer and more effective.

Cal OES

Budge Currier

911 Branch Manager