Case Study: ProMed Ambulance achieves faster dispatch and improved response times with RapidDeploy Nimbus Dispatch

Private ambulance company stands up its own dispatch

ProMed Ambulance, a private ambulance service in rural Arkansas, faced significant challenges due to its fragmented and manual dispatch process. Relying on client systems with no computer-aided dispatch led to inefficient communication via phone and radio, poor location mapping, and lengthy response times. After a state mandate for improvements excluded private companies, ProMed built its own communications center but was left without a CAD solution when its vendor discontinued support. This prompted their search for a new system, leading them to vendor RapidDeploy.

RapidDeploy implemented its Nimbus Dispatch solution, a cloud-based CAD platform praised for its easy integration, speedy deployment, and transparent pricing. The results for ProMed were immediate and dramatic. The service achieved improved location accuracy for finding callers, enhanced crew safety with better situational awareness, and significantly reduced its average response time from seven minutes to under two. RapidDeploy's solution also provided better data management for accurate billing, making a substantial impact on the company's efficiency and bottom line.

ProMed Ambulance

Ken Kelley

Owner and Chief Executive Officer