Case Study: Pioneer Telephone Cooperative, Inc. secures critical communications and prioritizes vulnerabilities with Rapid7

Pioneer Telephone Partners with Rapid7 to Secure Critical Communications Services

Pioneer Telephone Cooperative, the third-largest telecommunications cooperative in the U.S., serves more than 150,000 customers across western Oklahoma and manages over 5,000 devices and 1,700 users with a three-person security team. Faced with a rising volume of vulnerabilities and limited visibility into deeply embedded software components (e.g., Log4Shell), the small team struggled to identify what assets were affected and prioritize remediation.

Pioneer implemented Rapid7 InsightVM, InsightIDR, and InsightAppSec to discover vulnerabilities, detect threats, and secure internally developed apps. The integrated platform and single agent improved asset visibility, prioritized actively exploited vulnerabilities, provided historical logs that confirmed no data exfiltration during the SolarWinds incident, strengthened developer–security collaboration, extended coverage for remote field staff, and enabled steady, measurable risk reduction while simplifying support.

Pioneer Telephone Cooperative, Inc.

Daniel Hernandez

Information Security Analyst III