Case Study: Pioneer Telephone Cooperative, Inc. achieves improved endpoint visibility and streamlined risk management with Rapid7 InsightVM and InsightIDR

Pioneer Telephone Leverages the Rapid7 Insight Agent to Ease Management, Improve Visibility

Pioneer Telephone Cooperative is a 60+-year rural telecommunications provider serving over 150,000 subscribers with 600 employees across 27 locations. Information security officer Chad Kliewer faced limited visibility into a 5,000+ endpoint estate, a largely mobile workforce and siloed business groups, all while needing to demonstrate an active security and risk program to meet tightening FCC and regulatory expectations.

Pioneer deployed Rapid7’s Insight Agent with InsightVM and InsightIDR to automatically collect endpoint data (including devices off the corporate network), use live dashboards, threat feeds, and dynamic asset groups, and prioritize remediation. The solution gave Kliewer a complete asset inventory and risk view, streamlined remediation across teams (replacing outdated spreadsheets), supported NIST/CIS controls, enabled trending of risk reduction over time, and delivered measurable improvements including a risk score lower than the total number of assets.

Pioneer Telephone Cooperative, Inc.

Chad Kliewer

Information Security Officer