Case Study: Citywide Service Solutions achieves 24/7 SOC coverage and faster threat response with Rapid7 MDR

Citywide Service Solutions Gains Experienced 24/7 SOC With Rapid7 MDR Service

Citywide Service Solutions, a Melbourne‑owned provider of commercial waste and infrastructure services with about 1,000 employees and 28 years of operations, faced a rapidly expanded attack surface when the pandemic forced a remote workforce. Rising phishing threats and intense public scrutiny created acute cybersecurity and reputation risks that their infrastructure team could not fully manage on its own.

Citywide implemented Rapid7 Managed Detection and Response alongside MFA, Darktrace, Sophos endpoint protection, and Microsoft ATP to deliver 24/7 monitoring, correlation across systems, and rapid investigation and quarantine. The MDR provided experienced security specialists and immediate coverage as a cost‑effective alternative to hiring a large in‑house team, restoring confidence in their security posture and set to be extended to acquired businesses.

Citywide

Parry Singh

Group Head of IT and Cybersecurity Lead