Case Study: Citywide Service Solutions gains 24/7 SOC coverage with Rapid7 MDR

Citywide gains 24/7 SOC coverage for 1,000 employees with Rapid7 MDR

Citywide Service Solutions, a provider of physical and industrial services owned by the city of Melbourne, faced significant cybersecurity challenges. The shift to a remote workforce during the COVID-19 pandemic forced them to build a new security strategy from scratch, while also contending with phishing threats and intense public scrutiny due to their role. They turned to Rapid7's Managed Detection and Response (MDR) service to bolster their defenses.

Rapid7 provided a complete 24/7 security operations center, correlating data from Citywide's various security tools like Sophos and Darktrace. The solution delivered immediate results, offering peace of mind with fast investigation and quarantine capabilities. The high-contact, collaborative service from Rapid7 ensured constant support, which was a key factor in Citywide's decision to expand the MDR protection to newly acquired companies.

Citywide