Case Study: City of Norwich achieves 24/7 threat detection and rapid incident response with Rapid7 Managed Threat Complete

How Norwich Stays Always-On Cyber Defense That Lets a City Sleep at Night

The City of Norwich, a small Connecticut municipality with a three-person IT team supporting 17 departments, needed around-the-clock cybersecurity without giving up control or visibility. With no dedicated security staff, Raymond LaRose and his team were looking for a transparent partner to help protect a complex environment that includes public safety and other critical city services.

Rapid7 provided Managed Threat Complete, giving Norwich shared visibility into the same tools and data its SOC sees, plus ongoing support from a dedicated Cybersecurity Advisor. Rapid7 detected an account takeover attempt during onboarding and helped the city stop it within minutes. The result was 24/7 threat detection, faster incident response, full visibility across Microsoft 365, Active Directory, and endpoint telemetry, and stronger confidence that the city’s environment is covered.

City of Norwich

Raymond LaRose

Head of IT