Case Study: Mercedes-Benz of Buckhead speeds up reconditioning turnaround with Rapid Recon

Mercedes-Benz of Buckhead cuts recon turnaround to 7–8 days with Rapid Recon

Mercedes-Benz of Buckhead faced a significant challenge in managing its vehicle reconditioning process efficiently. Operating from a multi-story parking deck made it difficult to track cars and maintain accountability between the service and used car departments, leading to a slow and disjointed workflow. This inefficiency resulted in a reconditioning turnaround time of approximately 10 to 15 days, delaying vehicles from being sale-ready. The dealership sought a solution to improve this process and partnered with Rapid Recon to implement its software.

By implementing Rapid Recon's software, the dealership established a new system of communication and accountability. The solution provided clear visibility into each vehicle's status and location throughout the reconditioning stages. This enabled the team to work cohesively, drastically reducing their turnaround time. As a result, Mercedes-Benz of Buckhead cut its reconditioning time nearly in half, achieving a new average of seven to eight days from acquisition to being front-line ready. The team at Rapid Recon provided comprehensive support through online conferences and consistent follow-ups to ensure successful adoption and these measurable results.

Mercedes-Benz of Buckhead