Case Study: DPD and Interlink Express improve first-time delivery and customer service with Rant & Rave

DPD and Interlink Express - Customer Case Study

DPD and Interlink Express relied on Rant & Rave’s proactive communication solution to improve incident management and support its ‘Predict’ delivery service. The challenge was to keep customers informed about their parcels in a way that improved first-time delivery success and made the experience a seamless extension of the shopping journey.

Rant & Rave implemented SMS-based delivery notifications, including a day-before message, a one-hour delivery window, and a real-time tracking link, with options for customers to reschedule or choose a preferred neighbour. As a result, DPD and Interlink Express saw fewer calling cards for missed deliveries, improved customer experience and brand perception, 0 dropped web comms requests, and ROI in less than three months.

DPD and Interlink Express

Steve Mills

Director of IT