Case Study: NatSteel reduces Salesforce licensing costs by 40% with Ranosys

NatSteel reduces licensing costs by 40% with Ranosys

NatSteel, a leading Southeast Asian steel producer, was using Salesforce Service Cloud for customer support but found the licensing costs to be too high. They were not utilizing the application's full potential and considered migrating to a different platform entirely. They engaged the vendor, Ranosys, for consulting expertise to address this challenge.

Ranosys performed a health check and recommended a migration from Service Cloud to more cost-effective Platform licenses. Their solution involved modifying security settings, converting custom triggers to flows, and seamlessly migrating data records to new custom objects. As a result, Ranosys helped NatSteel reduce its licensing costs by 40% without affecting any existing processes, operations, or data integrity.

NatSteel