Case Study: ComfortDelGro achieves digital transport operations with Ranosys and OutSystems

ComfortDelGro cuts development time by 30-40% with Ranosys

ComfortDelGro, one of the world's largest land transport companies, faced operational challenges due to its reliance on a paper-based system for bus bookings. This led to a lack of coordination between employees, no centralized information repository, and an inability to track orders in real time. To address this, ComfortDelGro partnered with vendor Ranosys to achieve a complete digital overhaul using the OutSystems platform.

Ranosys implemented a comprehensive digital portal called ComfortConnect using OutSystems, which digitized operations in a few months. The solution featured a user-friendly self-service portal for customers, robust B2B functionalities, and real-time vehicle tracking. This resulted in better transparency, higher customer satisfaction, and smooth business management. Ranosys reported that the use of OutSystems reduced development time and resources by 30-40%.

ComfortDelGro