Case Study: AWWA achieves a unified therapist management portal with Ranosys and Salesforce

AWWA unifies therapist management on Salesforce with Ranosys, tracking 360-degree therapist data

AWWA, a large multi-service social service agency in Singapore, faced a challenge in managing its volunteer therapists due to the lack of a centralized system. This made tracking therapist details, assignments, and sessions tedious for the organization. To address this, AWWA partnered with vendor Ranosys to build a unified therapist portal on the Salesforce platform.

Ranosys developed a customized Salesforce application that served as a single source of truth for all therapist information and activities. The solution integrated with Adobe Sign for timesheet approvals and S-Docs for document generation. This provided AWWA management with a holistic view to efficiently assign therapists and manage inventory, thereby empowering the agency to better coordinate its community counseling services.

AWWA