Case Study: Amphenol achieves improved Salesforce ROI and customer service automation with Ranosys

Amphenol boosts Salesforce ROI for a $7B business with Ranosys

Amphenol ICC, a division of the global technology manufacturer Amphenol, faced challenges with manual data processes across multiple systems and a lack of automation in Salesforce. Their customer service team spent excessive time managing tickets, which hindered productivity and prevented optimal ROI from their Salesforce platform. The company engaged the vendor Ranosys for Salesforce Sales Cloud automation and consultation to address these issues.

Ranosys implemented a solution featuring secure API integrations, automated workflows, and email-to-case setups. This streamlined customer service processes and created a single source of truth for analytics. As a result, Amphenol saw improved team productivity, enhanced customer satisfaction through auto-response rules, and an overall increase in their Salesforce ROI. The work by Ranosys enabled more focused sales and service teams and supported better key decision making.

Amphenol