Case Study: Affirmative Escrow achieves 50% paper cost savings, enhanced security and virtual-office flexibility with RamQuest op2

Affirmative Escrow - Customer Case Study

Affirmative Escrow, a Thousand Oaks, California escrow company established in 2001, needed a secure, reliable cloud platform that would support remote work and tighter regulatory requirements while preserving high service levels. They turned to RamQuest’s hosted op2 environment because security was non‑negotiable and they wanted the convenience of accessing their RamQuest software from anywhere.

RamQuest implemented op2 — a private, underwriter‑grade hosted solution conforming to ALTA Best Practices with NPI protection, email encryption, multi‑factor authentication and an SSAE 16 data center — enabling Affirmative to go paperless and operate virtually. Since moving to op2, Affirmative cut paper costs by 50%, halved incoming call volume so their receptionist can focus on revenue‑generating work, improved client communication with automated emails, and expects op2 to help support targeted annual growth of about 10%.

Affirmative Escrow

Brynne DesMarteau-Ray

General Manager