Case Study: Leading Technology-enabled Global Providing Company achieves 8-hour payroll for 61,000+ employees and eliminates overtime leakage with Ramco Systems

Ramco Harmonizes Payroll For a Global Leader in Digital Customer Experience

A global, technology-enabled business services provider operating across 40 countries and serving clients in ten industry verticals needed a scalable, compliant payroll solution to handle complex scenarios for its large BPO operations. The company struggled with frequent late changes to leave/time/compensation data, limited customization (OT and arrear handling), overtime leakage from manual timekeeping, heavy manual inputs to an outsourced payroll provider, no global blackout window for payroll freezes, and historical data migration challenges.

Ramco implemented a payroll-as-a-platform covering 61,000+ employees across India, Indonesia, Malaysia, Thailand and Vietnam, with BPO-specific customizations (AOD/ROD, one-time tax calculation, inter‑OU transfers, bulk payslip generation) and integrated payroll, leave, time and ESS/MSS modules. The result: payroll for 61,000+ employees runs in about eight hours, employees access a single app for inputs and payslips, overtime leakage was eliminated, maintenance costs fell with in‑house payroll and single-vendor support, and the system provides anywhere/anytime access and easier application upkeep.