Case Study: Leading Facility Management Company achieves streamlined, scalable operations and on-time invoicing with Ramco Systems' ERP

Ramco ERP facilitates a smooth run for a leading facility management company

A leading Bangalore‑based facility management firm—formed from the merger of two divisions and serving 800+ customers with 18,000 employees across 35 cities—faced fragmented information and poorly organized processes that constrained growth. The company struggled with an inflexible, centralized system, lack of consolidation across legal entities, disconnects between operations, billing and payroll, revenue leakages, scalability limits and security gaps that made it hard to standardize practices and support rapid expansion.

The company implemented Ramco Enterprise Series, an industry‑specific ERP with integrated contract management, operations, billing, payroll, enterprise modeling to handle mergers/acquisitions, and support for centralized finance alongside decentralized procurement and biometric time capture. The rollout delivered on‑time invoicing, shorter collection cycles, reduced revenue leakage and attrition, improved site‑level profitability visibility, easier resource scheduling and scalable support for new acquisitions—with minimal or no customization.