Case Study: New Zealand’s Largest Telecommunication & Digital Services Company achieves payroll modernisation and slashes pay production time with Ramco Systems

New Zealand’s Largest Telecommunication Company - Customer Case Study

New Zealand’s largest telecommunications and digital services company recognized that while it helped customers digitally transform, its own payroll was still running on a 15-year-old legacy system. Facing inaccurate data, heavy manual effort, compliance and statutory filing challenges across 5,000+ ANZ employees, the company sought a modern, mobile-first cloud payroll solution to automate processes and improve employee experience.

Ramco HR & Payroll was implemented (integrated with the company’s SAP HR) and went live in August 2020 despite COVID delays, with full handover by November 2020. The platform delivered real-time sync of master data, intuitive ESS/MSS mobile access, automated leave and payroll transactions, and cleaner data—reducing pay production from 3 to under 2 days, cutting transaction times by over 50%, and decreasing payroll preparation effort by about 30%, while freeing payroll staff for higher-value work.