Case Study: Leading international fire, HVAC & security equipment company achieves 100% chatbot adoption and 2,000+ man‑hour savings with Ramco Systems

Leading international fire, HVAC company trusts Ramco Global Payroll

A leading international fire, HVAC and security equipment company headquartered in Ireland — with a 135-year history of innovation — set up an HR shared services centre for APAC in 2019 to improve employee experience but faced a fragmented payroll landscape. Multiple siloed systems, manual processes (including manual data extraction from Workday) and a high volume of repetitive, personalized payroll queries were limiting efficiency and service quality.

Ramco implemented its Global Payroll across 7 countries (6,000+ employees, with 4 more countries and 2,000+ employees to be onboarded), consolidating payroll systems, adding a direct Workday interface, standardizing processes and deploying an employee interaction layer via Ramco CHIA rebranded as AskPECA. Enhanced by a Self-Explaining Payslip (SEP) powered by anomaly and reasoning engines plus 2‑factor authentication and auto-expiry, AskPECA achieved 100% adoption, handles ~80% of registered employee queries, saved over 2,000 man‑hours in a pilot country, and automated 15–20% of year‑end processing without manual intervention.