Case Study: Leading Business Service Provider achieves 8‑hour payroll for 56,000+ employees and reduced application maintenance with Ramco Systems

Leading Business Service Provider - Customer Case study

A global, technology-enabled business services provider operating in 40 countries and serving clients across ten industry verticals engaged Ramco to scale operations and handle complex payroll scenarios while ensuring 100% statutory compliance and on-time processing. The company faced frequent changes in leave, time and compensation inputs, limited customization for BPO-specific needs (OT and arrears), no payroll blackout window with Workday, and a large historical data migration requirement.

Ramco delivered a payroll-as-a-platform solution covering 56,000+ employees with tailored modules (AOD/ROD, one-time tax calculation, inter-OU transfers, bulk payslips) and integrated payroll, leave, time, ESS/MSS, clearances, banking and investment declarations. The implementation enabled payroll processing for all employees in about eight hours, provided a single, anywhere-access application for inputs and outputs (salary slips, Form-16), replaced PeopleSoft and ADP to cut maintenance costs, and simplified support through single-vendor maintenance.