Case Study: Competent Software achieves streamlined workforce planning, performance management and seat allocation with Ramco Systems

Competent Software eliminates complexities with Ramco HCM

Competent Software is a US-based BPO serving real estate information providers since 1992, with over 2,000 employees and more than 100 million transactions a year. Faced with unpredictable work inflows and complex HR needs, the company needed to simplify processes and introduce robust workforce planning, absence management, employee self-service, performance management and seat allocation while integrating with existing systems.

Ramco co-created a flexible, componentized HCM solution (using VirtualWorks™) that implemented Production Workforce Planning, 360° Performance Management, Seat Allocation and core HR modules (Leave, Time, tax declarations) with approval workflows. The deployment delivered optimized staffing plans, event-driven appraisals, more efficient workstation utilization and easier employee self-service, streamlining operations and improving consistency and engagement across the business.

Competent Software