Case Study: Oxford Instruments streamlines global field engineering with RAM Tracking job management software

Oxford Instruments streamlines 70+ engineers worldwide with RAM Tracking

Oxford Instruments, a provider of specialist equipment for semiconductor fabrication, faced challenges managing over 70 field engineers across multiple continents. Their process, built on a mix of an in-house scheduler, email chains, and Microsoft Word documents, was slow and fragmented. They needed a smarter solution from RAM Tracking to handle global scheduling, replace paper-based reports with digital forms, and provide real-time visibility for office teams.

RAM Tracking implemented its job management software, providing one platform for scheduling, field data capture, and client communication. The solution eliminated all paper-based reports and Word documents, giving engineers a single mobile app to manage jobs and office teams real-time visibility without chasing updates. Clients also began automatically receiving completed service documentation.

Oxford Instruments