Case Study: Velofix boosts franchise growth with Rallyware

Velofix boosts franchisee engagement 87% with Rallyware

Velofix, a fast-growing mobile bike service franchise, faced the challenge of scaling its high-quality training program to support its rapid 300% annual growth. Their Manager of Franchise Support and Operations, Adam Kourakis, needed to move their extensive library of over 800 training files into an online platform to save time and make materials more accessible for new franchisees, many of whom were passionate cyclists but lacked a strong business background. After exploring hundreds of options, they selected Rallyware as the only platform that met all their functional needs.

Rallyware implemented an integrated online training system called Velofix University, which organized the materials into four modules with 130 active tasks. This solution automated the training process, minimized the need for onsite training, and provided an easy-to-use digital library. The results were significant, including an 87% increase in franchisee engagement, a 73% improvement in franchise owner training completion rates, and an 80% enhancement in mechanic training completion. Rallyware's platform saved the small head office team considerable time, allowing them to focus on acquiring new franchises, and made the company more attractive to potential owners.

Velofix