Case Study: MongoDB achieves self-serve research at scale with Rally UXR

MongoDB scales self-serve research to 70+ users with Rally

MongoDB, a leading modern database platform, sought to scale its user research by empowering non-researchers like designers and product managers to conduct studies directly. Their previous vendor's platform had significant limitations, including a small participant database and minimal governance controls, which led to duplicated efforts and scattered data. This created a challenge in maintaining research quality while trying to democratize access across their growing organization.

By implementing Rally UXR, MongoDB gained a centralized platform with robust governance features like customizable roles and an integrated external recruitment panel. Rally's solution automated scheduling and incentives and provided reusable templates, enabling over 70 team members to conduct research. The results included managing over 100,000 participants, significantly reduced administrative overhead, and faster, more informed product decisions. Rally made it possible for MongoDB to support a fully democratized, self-serve research culture.

MongoDB