Case Study: Opus Mechanical achieves consistent, professional field reporting and a competitive edge with Raken

Mechanical Contractor Uses Raken for Competitive Edge

Opus Mechanical, a young Ontario mechanical contractor led by Director Blair McDonnell, faced inconsistent field reporting as foremen varied in how (or whether) they filled out daily diaries, leaving the company appearing unprofessional and disorganized. To solve this, McDonnell adopted Raken’s daily reporting/mobile reporting solution to enforce consistency and improve communication between the field and office.

Raken was implemented to allow photo-attached worklogs and automated notifications for missed dailies, creating organized, accurate reports that keep customers informed. The Raken solution delivered clearer, more consistent documentation, elevated Opus Mechanical’s professionalism versus competitors, and supported growth—after just over a year the company expanded to two locations and a growing team of tradespeople.

Opus Mechanical

Blair McDonnell

Director