Case Study: Small Talk Speech and Occupational Therapy achieves improved patient engagement and revenue cycle with Raintree Systems' Connect

Small Talk Speech and Occupational Therapy - Customer Case Study

Small Talk Speech and Occupational Therapy, a pediatric therapy practice serving San Diego County, needed a unified system to manage assessments, individualized treatment plans, multiple therapists, and parent engagement while maintaining smooth operations across in‑person and teletherapy services. To address those challenges they partnered with Raintree Systems and adopted Raintree’s Connect platform to centralize scheduling, communications, and billing workflows.

Raintree Systems implemented Connect’s engagement and telehealth tools, enabling self‑scheduling, automated appointment reminders, survey campaigns, E‑Statements, billing trend tracking, and secure teletherapy. As a result, Small Talk stabilized clinical outcomes during the pandemic, improved its patient revenue cycle through electronic statements, and streamlined front‑ and back‑office workflows to enhance patient engagement and staff productivity with measurable improvements in revenue processes and operational efficiency. Raintree Systems continues to support their ongoing practice management needs.

Small Talk Speech and Occupational Therapy