Case Study: Sawtooth Physical Therapy achieves 99% patient engagement post-COVID with Raintree Systems' patient engagement solutions

Sawtooth Physical Therapy - Customer Case Study

Sawtooth Physical Therapy, with clinics in Boise, Meridian and Nampa, Idaho, delivers sports medicine, hand, vestibular and orthopedic rehab across the Treasure Valley. During the COVID-19 pandemic they faced the challenge of re-engaging patients and reducing intake errors; as a long-time customer of Raintree Systems they turned to Raintree’s patient engagement solutions (patient portal, kiosk and Connect platform) to address those needs.

Raintree Systems deployed its patient engagement tools — the patient portal, patient kiosk and the enhanced Connect platform for voice, text, email and video — to streamline communication and digital check-in. The results were immediate: Sawtooth went from 0% to 99% portal/kiosk usage in one week after COVID restrictions eased, and the patient kiosk helped cut down on errors, improving workflow efficiency and patient connection.

Sawtooth Physical Therapy

Chris Seagrave

Sawtooth Physical Therapy