Case Study: Pediatric Therapy Northshore achieves seamless telehealth transition and billing continuity with Raintree Systems

Pediatric Therapy Northshore - Customer Case Study

Pediatric Therapy Northshore, a private therapy clinic in Covington, Louisiana offering speech, occupational, music and feeding therapy, faced the sudden need to shift to telehealth during COVID-19 while preserving individualized care and managing scheduling and billing. As a customer of Raintree Systems since 2017, they needed Raintree Systems’ practice management/digital healthcare solutions adapted to support new telehealth workflows.

Raintree Systems responded by adding telehealth appointment types and billing modifiers and providing hands‑on support through their phone representatives to prepare the clinic for scheduling and billing virtual visits. The result: Pediatric Therapy Northshore was able to transition quickly to telehealth, maintain continuity of care, and streamline scheduling and revenue‑cycle processes so therapists could continue serving patients without interruption.

Pediatric Therapy Northshore

Stacy St. Romain

Business Manager