Case Study: Madden & Gilbert Physical Therapy achieves streamlined scheduling, billing, and patient engagement with Raintree Systems

Madden & Gilbert Physical Therapy - Customer Case Study

Madden & Gilbert Physical Therapy, a multi-location rehab practice serving the greater Harrisburg, PA area, needed a more powerful, flexible system to replace manual record-tracking and improve scheduling, billing and clinical documentation. Raintree Systems stepped in with its EMR/EHR, practice management, billing and scheduling solutions, including the Connect patient engagement platform.

Raintree Systems implemented standard scheduling with a multi-location scheduler, specialty-specific EMR features, billing/revenue-cycle tools and Connect engagement capabilities (self-scheduling, automated reminders, billing trend tracking). The implementation strengthened clinical and billing workflows, streamlined previously complex processes, made scheduling and new-account creation noticeably simpler, and delivered responsive support—outcomes praised by Madden & Gilbert Physical Therapy since the September 2020 rollout.

Madden & Gilbert Physical Therapy