Case Study: Burd Physical Therapy achieves streamlined patient engagement and optimized clinical workflows with Raintree Systems

Burd Physical Therapy - Customer Case Study

Burd Physical Therapy, a private practice serving Rochester and Fairport, NY, offers personalized recovery and preventative programs across multiple locations. To maintain continuity of care, support telehealth visits, simplify online payments, and streamline patient engagement, Burd partnered with Raintree Systems and adopted Raintree’s Connect platform along with the vendor’s standard scheduling, billing, and EMR documentation tools.

Raintree Systems implemented telehealth, online payments, interactive outcome reporting, and integrated practice-management workflows to optimize daily operations and multisite coordination. The solution streamlined patient experiences and administrative tasks, supported continuity of care, and helped Burd track strong clinical results—Burd reports 95% of post-surgery patients experiencing lower pain scores—while staff praise Raintree Systems for responsive support and training.

Burd Physical Therapy