Case Study: Lucidchart achieves improved QA collaboration and test clarity with Rainforest QA

LucidChart - Customer Case Study

Lucid (Lucidchart) faced the challenge of scaling QA and involving non‑technical stakeholders in testing without adding developer overhead, while avoiding the common crowdsourcing pitfalls of miscommunication and inconsistent test execution. They needed a way to increase testing bandwidth and get clear, actionable test cases that anyone on the product, marketing, or customer success teams could contribute to.

Using Rainforest’s crowdsourced platform, Lucid wrote plain‑English test cases enriched with screenshots and animated GIFs and adopted a hybrid QA strategy that routes only suitable tests to the crowd. The result was improved cross‑team collaboration, clearer and faster test authoring and maintenance, and a more efficient QA pipeline that helped ensure features were thoroughly tested before release.

Lucidchart