Case Study: a top 10 global freight forwarder achieves 65 FTE savings with Raft AI automation

Global Top 10 Freight Forwarder automates 130,000+ documents a month with Raft

The customer, a global top 10 freight forwarder, faced a significant challenge in manually processing over 130,000 customs documents monthly across 75 locations. This volume was unsustainable, creating a ceiling on growth due to the inability to hire, train, and retain enough staff for the relentless manual data entry, leaving their teams stretched thin.

Raft implemented its AI automation solution to address this by automating customs documentation workflows and eliminating manual rekeying. The results, independently verified, were substantial: the solution saved 65 FTE in time, avoided $4–6.5M in manpower costs, and automatically processed 70% of viable documents, saving 5–7 minutes per document. This allowed the freight forwarder to handle its volume growth without adding headcount.