Case Study: a Chicago-based freight forwarder achieves AI-led invoice processing and customs efficiency with Raft

a Chicago-based freight forwarder achieves 90% one-touch invoices with Raft

A Chicago-based freight forwarder faced significant operational challenges due to its global growth and numerous acquisitions. Each of its more than a dozen country organizations had its own unique finance and customs processes, requiring manual data entry and causing inconsistencies that slowed down operations and impacted financial reporting. To address this, they chose Raft for its AI-powered finance and customs automation solutions.

By implementing Raft's AI-led standard operating procedures, the company automated its accounts payable and customs entry processes. The solution resulted in 90% of invoices requiring one human touch or less, with 70% processed completely automatically. This allowed the company to seamlessly integrate new countries and acquisitions, achieve consistent month-end reporting, and free up its brokers to focus on higher-value decision-making instead of manual data entry.