Case Study: Tårnby Forsyning achieves 24/7 AI self-service with Raffle.ai

Tårnby Forsyning improves self-service with Raffle.ai for 24/7 support

Tårnby Forsyning, a Danish utility company, faced a challenge with its static online FAQ system. Outside of telephone opening hours, customers had to rely on this limited resource and use specific search terms to find answers about district heating, water, and wastewater. To enhance self-service, they chose Raffle for its combined AI search and chatbot platform.

After implementing Raffle's solution, self-service was significantly improved. Customers can now use the chatbot and AI-based search to get help around the clock, creating added value and raising the overall service level without requiring additional staff.

Tårnby Forsyning