Case Study: Pure Energie boosts self-service customer support with Raffle.ai

Pure Energie boosts website enquiry resolution from 15% to 80% with Raffle.ai

Pure Energie, a prominent sustainable energy provider, faced significant customer service challenges with its website, resolving only 15% of inquiries. This inefficiency led to customer dissatisfaction and created an unintentional workload for support agents. To address this, Pure Energie implemented Raffle.ai's Gen-AI Search and Summary technology.

The solution from Raffle.ai introduced intelligent search bars that provided accurate answers to complex energy questions. This transformed their customer service, increasing the website resolution rate from 15% to over 80% and boosting user engagement. The implementation streamlined operations, reduced the agent workload, and provided substantial cost savings for Pure Energie.

Pure Energie