Case Study: Om | Nieuwe Energie improves self-service and reduces calls with Raffle AI

Om | Nieuwe Energie cuts support calls by up to 70% with Raffle.ai

Om | Nieuwe Energie, a Dutch non-profit green energy collective, faced challenges in managing its growing customer support volume. Issues included a high number of incoming calls, complex customer enquiries, and ineffective self-service options on their website, which led to customer dissatisfaction. To address this, they partnered with vendor Raffle.ai to implement an AI-powered customer support system.

The solution from Raffle.ai provided immediate, accurate answers and enhanced website navigation and search functionality. This resulted in a significant decrease in incoming support calls and a measurable increase in customer satisfaction. The effective self-service tool allowed customers to find answers easily, aligning with Om | Nieuwe Energie's goal of improving support while reducing contact volume.

Om | Nieuwe Energie