Case Study: Niels Brock improves student satisfaction with Raffle AI

Niels Brock improves student satisfaction and cuts search time with Raffle.ai

Niels Brock, a prestigious business college, faced challenges with students struggling to find information on its website, leading to a high volume of enquiries and delays for its service team. To address this, the college partnered with Raffle AI to implement its AI-powered Search and Chat Assistant to improve the digital experience for students and staff.

By implementing Raffle AI's solutions, the college significantly enhanced the user experience and reduced the burden on its student services. The results included a major decrease in time spent searching for information, a substantial reduction in enquiry volume to the support desk, and the provision of 24/7 multilingual support for its diverse student body. Raffle AI's tools provided scalable, data-driven insights that allowed Niels Brock to proactively refine its services and support.

Niels Brock