Case Study: Dansk Sundhedssikring answers 75% of customer questions with Raffle.ai

How Raffle Site Search assited Dansk Sundhedssikring

Dansk Sundhedssikring, a Danish private health insurance and healthcare provider, was struggling with an overwhelming volume of customer support inquiries. Its website search was frustrating for users, pushing many people to call the support center instead of finding answers on their own, so the company turned to Raffle.ai and its Raffle Search product for help.

Raffle.ai implemented the Raffle Launcher on Dansk Sundhedssikring’s homepage and tailored it to the company’s brand, while also adding Top Questions based on common customer needs. The result was a much better self-service experience: 75% of visitors can now find the information they need directly on the website, reducing incoming support calls and freeing the team to focus on more complex issues.

Dansk Sundhedssikring