Case Study: Quooker achieves 76% higher website resolution with Raffle.ai

How Quooker increased its website resolution by 76%, improving the customer service experience

Quooker, the Netherlands-based family company known for its boiling water faucets, needed a better way to help customers find relevant information on its Danish website. Its existing search was outdated and made it hard for visitors to quickly get answers, creating frustration and reducing customer conversion. Quooker turned to Raffle.ai and its Site Search product to improve the customer experience and uncover insight into what people were looking for.

Raffle.ai implemented search on quooker.dk using the Raffle launcher and Overlay, helping customers find answers in their own words while also surfacing trending questions and knowledge gaps through the Raffle Platform. The result was a 76% increase in website resolution across hundreds of questions, with more than 500 customer questions explored monthly. Quooker also gained actionable insight to guide content creation, reduce churn, and better predict future customer needs.

Quooker