Case Study: Frederiksberg Forsyning improves self-service support with Raffle.ai

Frederiksberg Forsyning cuts customer calls with Raffle.ai self-service

Frederiksberg Forsyning, a utility company in Denmark, faced challenges in ensuring its website could understand and correctly answer customer questions. Their content was hard to discover, leading to user frustration. They needed a solution to improve self-service and make the site more user-friendly, which led them to partner with Raffle.ai and implement its Raffle Search product.

By implementing Raffle.ai's solution, the company's website became far more user-friendly and data-driven. The search function could understand customer queries despite misspellings or nuances, providing precise answers rapidly. This drastically improved self-service, reducing the need for customers to call the support center. The Raffle.ai solution also provided valuable data insights, allowing the team to create content that truly mattered to their customers and significantly improved their marketing and operational efficiency.

Frederiksberg Forsyning