Case Study: Frederiksberg Council improves citizens' digital journey with Raffle.ai

Frederiksberg Council improves citizen self-service since March 2023 with Raffle.ai

Frederiksberg Council faced the challenge of citizens being unable to find information on their digital platforms, leading to frustration and increased inquiries. They lacked concrete data on user search behavior to effectively prioritize improvements. To address this, the council partnered with Raffle.ai to implement its intelligent search platform.

The solution from Raffle.ai utilized semantic search and AI tools like AI Summaries and an AI Chat Assistant to deliver direct answers instead of just links. This improved the citizen experience by making information quicker and easier to find. While specific metrics are not provided, the council expected better resource utilization by reducing phone and email inquiries, freeing staff for more complex tasks and gaining invaluable insight into unmet citizen search needs.

Frederiksberg Council