Case Study: Codan reduces customer support volume with Raffle.ai Site Search

Codan uses Raffle Site Search to create a turnkey solution for their Customer Service

Codan, a customer service-focused company, was struggling with high volumes of live chats, calls, and emails that were taking time away from its more than 120 customer service agents. It wanted a faster, smarter self-service experience so customers could find answers without waiting for support. Raffle.ai’s Site Search was used to improve self-service and reduce pressure on the support team.

With Raffle.ai’s Site Search, Codan cut live chats routed to agents by 42% in five weeks and reduced overall live chat, call, and email volumes by 34%. Search time dropped by 96%, customers gained 24/7 access to answers, and onboarding time for new hires fell by 50%, saving Codan tens of thousands of dollars each month.

Codan