Case Study: E.ON improves website search and customer self-service with Raffle.ai

Be inspired by Raffle Site Search seamless implementation with E.on

E.ON, a multinational energy company based in Germany, was struggling with a weak website search function that made it hard for customers to find answers to service and account questions, especially outside working hours. The company turned to Raffle.ai and its AI search solution to make the site more searchable and improve self-service for customers.

Raffle.ai implemented its search technology on E.ON’s website, giving users fast, accurate answers 24/7 while improving navigation and content accessibility. The result was reduced call volume, better customer satisfaction, and useful insights into search behavior that E.ON can use to improve content and customer support planning.

E.ON

Hanne Thorsgaard

Digital Marketing Manager