Case Study: Durham Manufacturing Company achieves streamlined shipping, reduced errors and GS1/EDI compliance with Radley, LLC

Durham Manufacturing Company - Customer Case Study

Durham Manufacturing Company, a leading industrial manufacturer with plants in the USA and Mexico, faced complex multi‑site challenges during its IFS APPLICATIONS rollout: differing plant processes and languages, time‑consuming multi‑step transactions, GS1‑128 labeling and EDI/ASN compliance, manual inventory counts, and inefficient customs and shipping paperwork. To address these issues, Durham engaged Radley, LLC and adopted Radley solutions including Integrated Data Collection, B2B EDI (iR*EDI), IntelliLabel, label printing, device management and task management.

Radley, LLC implemented an integrated, multilingual solution that automated and consolidated more than a dozen IFS transactions—replacing printed pick lists with real‑time handheld workflows, enabling one‑scan multi‑shipment processing, automating customer‑specific labels and EDI ASNs, and streamlining cross‑border documentation. The deployment increased real‑time inventory visibility, reduced shipping errors and customer returns, simplified customs processing and device management, and helped drive significant sales growth for Durham while improving overall customer satisfaction.

Durham Manufacturing Company