Case Study: a Dubai-based healthcare institute saves 500 hours annually with Radixweb’s EHR-integrated telehealth platform

a Dubai-based Healthcare Institute saves 500 hours annually with Radixweb

A Dubai-based healthcare institute sought to integrate telehealth capabilities with its existing electronic health record (EHR) system to create a unified platform for improved patient access and care coordination. They partnered with vendor Radixweb to overcome challenges including ensuring low-latency video communication, protecting sensitive patient data, and resolving data inconsistencies between the two systems.

Radixweb developed and integrated a resilient telehealth platform with the EHR system. Their solution included an API integration layer for real-time data synchronization, automated patient data entry, and secure messaging. The results were significant, saving 500 visiting hours annually and reducing in-person visits from 2,500 to 1,300 per year. The integration also streamlined complex workflows from over 10 steps down to just 3.