Case Study: Eurotunnel LeShuttle improves real-time passenger communication with Radio.co

Eurotunnel LeShuttle improves passenger updates across terminals, web and app with Radio.co, boosting listener surges into the thousands during disruption

Eurotunnel LeShuttle, a vital transport link between the UK and France, faced the challenge of delivering clear and consistent real-time travel updates to millions of passengers across its physical terminals, website, and mobile app. The lack of a unified audio channel created passenger anxiety during disruptions. They partnered with Radio.co to implement a centralized broadcasting solution without the need for complex infrastructure.

The solution from Radio.co was a dedicated multi-platform online radio service that broadcast simultaneously to terminal speakers, a web player, and a mobile app. It enabled centrally managed scheduling and live updates in dual languages. This resulted in reduced passenger anxiety, improved journey perception, and significantly increased listener numbers during disruption events, transforming waiting times into informed experiences.

Eurotunnel LeShuttle